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SKY
SKY customer account self-service
Improve the customer experience of SKY's customer account portal (mySKY)
CHALLENGE
Work with product owners to explore ways of improving the customer account experience.
CONTRIBUTION
Defined methods & strategies to enhance the experience, navigation, findability, and interdependency between the various aspects of a user’s account.
OUTCOME
Produced user flows, wireframes & prototypes for user testing and assets ready for UI / development teams.
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